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Cancellation Policy

Cancellation Policy:

Unfortunately, once an order is placed it goes to our fulfillment department and it cannot be cancelled.  We process your order within 24hrs so it is not possible to cancel your order because it moves immediately to our shipping department.  Tula carriers, Tula Bundles, BumGenius, Exclusives, and Limited Edition diapers and baby carriers are not able to be cancelled.  Special orders may not be cancelled.  Pre-Orders cannot be cancelled.

If for some reason the item you ordered needs to be returned, please visit our Return Policy Page.